Gateway Operations Duty Supervisor

Job description

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS . Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist! We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS Supervise a gateway operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures in a safe and secure manner

• Manage the warehouse process and ensure that all shipments are processed in the quickest, most efficient manner possible, and transferred to the dedicated movement in accordance with service standards for each process
• Monitor ground handler and warehouse performance and complete all necessary reports Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure
• Plan and manage the manning levels to attain productivity targets and to meet business requirements
• Evaluates procedures and methods to achieve optimum service and cost performance; participates in Gateway quality policy and initiatives
• Monitor operations to ensure service procedures and performance standards are met
• Enforce the shipment security measures and controls
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Identify training needs and career development opportunities to drive a high performance team Develop KPIs with team members and monitor individual performance.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• At least Diploma or equivalent and above
• Good Spoken and Written in English and Bahasa Malaysia.
• Possess valid Driving License and Forklift License (Preferably). OUR OFFER
• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!