Stops Compliance Clerk

Job description

Ready to Keep Shipments Moving? Become Our Stops/Compliance Clerk What? 4x Fixed Term contract (6 months)

Reports to: Customs Stops Supervisor Grade: N Why You’ll Love This Role As a Stops/Compliance Clerk, you’ll be responsible for managing Customs-stopped and detained import shipments from notification through to finalisation. You’ll engage with customers, Customs authorities and internal stakeholders, ensuring accurate submissions, timely system updates and appropriate escalations while supporting the compliant and timeous release or final disposal of shipments in line with Customs requirements and DHL procedures.

What You’ll Own Manage Customs stops and detained shipment cases from allocation to resolution. Keep customers informed and guide them on outstanding documents, charges and next steps. Review Customs EDI responses and ensure accurate, complete documentation is submitted. Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases. Maintain accurate case records, system updates and supporting documentation.

Follow up and escalate delayed or ageing cases appropriately. Support the management of penalties, examination charges, non-compliance cases and unresolved shipments. Support compliance reviews, audits and continuous improvement activities.

What We’re Looking For

Matric/Grade 12 or equivalent. Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification. Minimum 2 years’ relevant experience in Customs stops, import clearance, OGA detentions or compliance within a courier, express or freight-forwarding environment. Good working knowledge of Customs import and stopped-shipment processes. Strong communication, customer service and problem-solving skills.

Excellent attention to detail with the ability to manage multiple time-sensitive cases. Proficiency in Microsoft Outlook, Word and Excel. Ability to work shifts, weekends or public holidays when operationally required. Why DHL?

Global leader

Be part of the world’s most international company.

Career growth

We invest in your development.

Culture that cares

Diversity, inclusion, and innovation are at our core.

Perks

Competitive salary, training, and a team that feels like family. We are looking forward to your application. Why Join Us? At DHL, we don’t just move shipments, we move careers forward. You’ll join a global business where you can learn, grow and make a meaningful contribution. Ready to make your mark? Apply now and let’s build the future together. We are committed to equal opportunity and reject any forms of discrimination.

The basis for employee selection at DHL Group is qualification, performance, skills and experience.