Key Account Manager

Job description

Responsibilities

• To ensure our service to meet contractual commitment with the customers account assigned.
• Ensure regular, timely and accurate reporting of service, cost and quality KPI.
• Continuous process improvement, which lead to cost reduction or improve customer satisfaction.
• Participate in customer operational reviews, presentation and proposals locally.
• Present and sell proposal/idea to and convince customers.
• Develop new business opportunities with existing customers.

External

• Manage multiple vendors to provide the best cost effective solution to the customers.

Internal

• Cooperate and collaborate with other team member to meet customer requirements.
• Work with internal parties such as IT, procurement to develop a strong proposal, which is agreeable by internal departments.
• Convince operation team to make changes and perform tasks that may be change from time to time.
• Working with Quality, IT, Procurement and First Choice team to ensure the effective delivery and on-going operations for Consumer and Retail customers
• Working with Business Development to support the achievement of growth targets
• Through a comprehensive carrier management programme manage the service, quality and cost performance of key suppliers of transport services
• Liaison with authorities as required
• Maintenance of operating licenses Process
• Ensure operating teams meet our contractual commitments for service, cost and reporting
• Create a P&L for operations and develop a robust budgeting process
• Standardize KPI reporting across operations
• Develop and maintain a cost down initiatives programme across transport operations
• Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress
• Create cost and operations simulation models for major new business opportunities
• Provide industry knowledge management to ensure continued legal compliance
• Maintain links with the industry and appraise potential acquisition targets People
• Management
• Determine organization structure, roles and responsibility and performance targets for the function with operational team and HR.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Requirements

At least 2 years direct experience in any of Consumer and Retail sector customers business is preferable

At least

• 2 years working experience in Asia /Japan is preferable At least
• 3 years management experience with responsibility for operations and profitability in a multi-account environment Cross cultural competence and International business exposure/experience Leadership through effective communication and ability to influence outcomes across multiple regional locations Strategic Management and Planning Organizational skills with ability to prioritize under pressure Business level in Japanese and English MS Office applications
• Ability to manage multiple accounts, activities and projects Strategic thinker to deliver initiatives Able to work on own initiative and to take responsibility and ownership of initiatives Flexible to travel as needed and appropriate