Sales Support Specialist

Job description

Role Purpose

• Supports the customer facing organization by: Prepares quotations and contracts
• Supports the customer contact by preparing customer documents
• Provides customer information Key activities
• Supports the customer facing organization (Business Development (BD)/Business Customer (BC)/ Operations/CS/OCS Teams) by: Preparing quotations and bids Coordinating and negotiating with ACC/OCC on Product rates and VAS on service tariffs Providing customer information, supporting the identification and qualification of sales leads Supporting the customer contact by preparing documents as requested by customers within the prescribed timeline.

Providing customers with other information within the prescribed timeline.

Skills / Qualifications Qualifications Broad understanding of the global forwarding industry and the DGF business models Good working knowledge in the quotation activity (freight rates & charges, incoterms and shipment special requirements)

• Ability to handle multiple and hanging priorities
• Ability to work effectively, independently and in a team environment.

Excellent verbal and written communication skills Excellent basic business & problem solving skills Experience with MS Office e.g. Word, Excel, Outlook; experience with quotation tools preferred