Key Account Support Executive

Job description

YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! Grow YOUR career with DHL today!

Main Responsibilities

Provide the full suite of customer service offerings (including bookings, enquiries, tracking and tracing supply requests etc.) to Key Account customers in addition to customized contracted services (e.g.

Daily / Weekly / Monthly

• Reports at specific time frames / interval etc.) Proactively alert customers on shipment delays and potential service incidents
• Make joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
• Work with Gateway, Operations and the DHL Network to achieve promised transit times, service levels and other contracted service requirements for Key Account customers Actively handle customers enquiries by liaising with various functions to ensure satisfactory resolution
• Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage
• Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g.

Shipment Insurance, Extended Liability, TDD and the use of ESS tools)

• Assist supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

Qualifications

• Bachelor’s degree in business or related disciplines 3-4 years’ experience in Customer Service in service-related industry, handling and resolving customer’s issue and complaints Good English communication skills, spoken and written

WHAT WE OFFER

Strong career support in an international environment Great culture and colleagues Various benefit program Access to comprehensive learning programs BECOME PART OF OUR TEAM If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application!