Customer Service Coordinator

Job description

Customer Service Coordinator Join our team and make a difference in the logistics industry!

Key Responsibilities

Professionally handle customer queries via email, orders and phone calls

• Use both customer-owned and DHL systems accurately
• Follow up on emails, queries, orders, and deliveries
• Provide support to warehouses and customers
• Investigate problematic cases, shipments, requests, and other issues related to daily operations
• Communicate with central, local, and satellite warehouses; escalate issues to the appropriate level/person/IT via email, phone, Skype, or other commonly used channels
• Review and resolve issues escalated by customers or other DHL departments
• Provide on-the-job training to colleagues Requirements: Fluency in English 1–1.5 years of experience in customer service or international logistics
• Proficiency in MS Office tools, especially Outlook and Excel High level of customer focus
• Strong communication and teamwork skills
• Strong planning and organizing skills Adaptability and rule-following mindset What do we offer?

Cafeteria HUF 500.000/year Yearly bonus scheme Medicover insurance Opportunity to be part of a great team and the world's leading logistics company Stability, career growth and a whole range of certified trainings Dog friendly office Friendly team and pleasant working environment Extra benefits (discounted fee for the Life1 network, Praktiker, Alza and GreenGo discounts, fruit days) The opportunity to learn something new, but also to ignite new ideas.

Workplace

Budapest, on site, hybrid