TechOps Continuous Improvement Coach

Job description

How you'll help us Keep Climbing (overview & key responsibilities) The Continuous Improvement Coach serves as a dedicated Lean transformation practitioner within an assigned TechOps Value Stream and is responsible for leading Kaizen activities, coaching leaders and frontline employees, and supporting deployment of the TechOps Lean operating system ("Flight Path"). This role partners with operational leaders to improve safety, quality, delivery, and cost performance through Structured Problem Solving, Daily Management, standard work, and sustainable process improvements.

The position plays a critical role in building organizational capability and accelerating adoption of Lean principles throughout the Value Stream. The Continuous Improvement Coach works directly with operational teams at Gemba to facilitate transformational improvement activities, develop Lean capabilities, and ensure sustainment of improvement gains. This position serves as a key change agent within the Value Stream and helps leaders embed Flight Path principles into daily operations.

Roles andResponsibilities

• Lead Kaizen preparation, execution, and sustainmentactivities to improve value stream performance and achieve safety, quality,delivery, and cost objectives.
• Coach leaders and teams on Daily Management, StandardWork, and Structured Problem Solving methodologies to improve operationalperformance and develop organizational capability.
• Facilitate Mission Control (i.e., weekly Value Streamleadership) reviews, operational improvement activities, and performancemanagement discussions to identify issues, track progress, and driveaccountability.
• Partner with Continuous Improvement Specialists andoperational teams to identify process abnormalities, eliminate waste, andimplement sustainable countermeasures.
• Support deployment and sustainment of the Flight Pathoperating system through coaching, training, facilitation, and changemanagement activities.
• Facilitate value stream assessments, Kaizen workshops,problem-solving sessions, and team-based improvement events to improveoperational effectiveness.
• Analyze operational performance data and observationsfrom the Gemba to identify root causes, improvement opportunities, andperformance trends.
• Develop and monitor sustainment plans to ensureimprovements are maintained and embedded into daily operations.
• Conduct Gemba walks and coaching activities to reinforceLean behaviors, identify barriers to performance, and support continuousimprovement efforts.
• Practice safety-conscious behaviors in all operationalprocesses and procedures and promote a culture of safety throughout theorganization. What you need to succeed (minimum qualifications)
• Bachelor's degree in Business, Engineering, OperationsManagement, Aviation Management, or related field preferred; equivalentoperational and continuous improvement experience considered.
• Minimum 5 years of experience in operations, maintenance,engineering, manufacturing, continuous improvement, or operational excellence.
• Demonstrated experience facilitating Lean initiatives,Kaizen events, Structured Problem Solving, or process improvement activitiesand driving sustainable operational improvements.
• Experience coaching leaders and employees throughorganizational change preferred.
• Working knowledge of Lean, Daily Management, standardwork, visual management, and problem-solving methodologies.
• Demonstrated ability to coach leaders and frontlineemployees through behavioral, process, and cultural change.
• Strong facilitation skills with experience leading Kaizenevents, problem-solving workshops, operational reviews, and team-basedimprovement activities.
• Ability to influence stakeholders and drive adoption ofnew operating methods without direct authority.
• Strong communication, presentation, facilitation, andrelationship-building skills.
• Strong analytical and problem-solving skills with theability to use operational performance data to identify opportunities and guidedecision-making.
• Proficiency in Microsoft Excel, PowerPoint, and otherbusiness productivity tools.
• Ability to work effectively with all organizationallevels, from frontline employees to senior leaders.
• Some travel may be required.
• Consistently prioritizes safety and security of self,others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high schoolequivalency.
• Is at least 18 years of age and has authorization to workin the United States. What will give you a competitive edge (preferred qualifications)
• Airline, aviation maintenance, MRO, manufacturing, orother highly regulated operational industry experience.
• Formal Lean, Lean Six Sigma, Operational Excellence,Continuous Improvement, or Change Management certification.
• Experience facilitating multiple Kaizen events andleading sustained operational improvement initiatives.
• Experience implementing Daily Management systems, visualmanagement, leader standard work, and performance management routines.
• Experience coaching frontline leaders and operationalteams in Lean leadership behaviors and structured problem solving.
• Experience working at Gemba and driving improvements incomplex operational environments.
• Proven track record of improving safety, quality,delivery, productivity, and employee engagement through Lean principles andcontinuous improvement practices.
• Experience influencing cultural change and sustainingimprovements after implementation.
• Experience supporting Mission Control reviews,operational performance reviews, and value stream transformation activities. Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Honesty, Integrity, Respect, Perseverance, and Servant Leadership – every day, in everything we do. Exploring a career at Delta gives you a chance to see the world while providing great benefits to help you keep climbing along the way:

• Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
• Paid time off including vacation, holidays, and paid personal time.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health counseling.
• Domestic and International (standby) Flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto/homeowners/pet insurances.

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