Communications Specialist – Product Communications

Job description

How you'll help us Keep Climbing (overview & key responsibilities) Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade 7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity.

• Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling.
• Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches.
• Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers.
• Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
• Develop pitch materials, lists and execute media outreach in support of all programs.
• Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
• Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
• Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard.
• Support reputation management and reactive communications as needed. What you need to succeed (minimum qualifications)
• Is at least 18 years of age and has authorization to work in the United States.
• Must be performing satisfactorily in present position
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Strategic, solutions-oriented approach and ease working collaboratively across teams
• Passion for measurement and analysis to gain results and prioritize work
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is crucial
• Minimum of 5 years' experience in Corporate Communications, PublicRelations and/or Marketing Communications, including day-to-day relationships with SeniorExecutives
• Ability to move seamlessly between critical thinking and tactical execution and juggle competingpriorities
• Ability to act as strategic counsel to and cultivate constructive relationships with individuals at alllevels
• Ability to proactively keep work moving – building, shaping and planning against the next bigannouncement – as opposed to acting on a reactive basis
• Diplomacy, positivity, keen problem-solving, critical thinking, and the ability to receive anddeliver constructive criticism
• Strong team orientation and relationship-building skills; predisposition to seek and integratediverse viewpoints
• Honesty, integrity, respectfulness, perseverance, and servant leadership – and the ability tofoster these core Delta values and bring out the best in team members
• Excellent verbal and writing capabilities, storytelling expertise in multiple mediums, mediarelations expertise What will give you a competitive edge (preferred qualifications)
• Proven experience in strategic communications, media relations, and brand storytelling.
• Communications experience in the airline industry with both external and internal audiences.
• Experience developing and mentoring teams.
• A natural, proven collaborator with expertise for connecting dots across the broader GlobalCommunications team. Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Why You'll Love Delta

• Competitive salary,industry-leading profit sharing program, and performance incentives + 401(k) with generous companycontributions up to 9%
• Paid time off includingvacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifebenefits
• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages
• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health
• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers
• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint
• Recognition rewards andawards through the platform

Unstoppable Together

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies
• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here