Full - Time Customer Service Agent – BZE

Job description

How you'll help us Keep Climbing (overview & key responsibilities) Delta is known for its legendary, reliable service to its customers, our number one focus is the safety of our passengers while enhancing every aspect of their travel experience.

Our award-winning employees effectively demonstrate our core values

Honesty, Integrity, Respect, Perseverance, and Service in every aspect of their work.

Primary Functions

The Passenger Service Agent (PSA) is responsible for supporting all aspects of airport customer service and ground operations. This role requires flexibility to perform multiple functions and operate effectively in a dynamic, fast-paced environment. Subject to rotating work shifts and days off. The positions involve a variety of functions and employees are required to be familiar with all of the following work areas: Ticket counter, check in procedures, gate agent and baggage services, also include operations and ramp procedures.

Ticket/Gates/Check-In

Handles all facets of work associated with ticketing and making reservations from passengers and those activities necessary to board and deplane passengers, including tagging and lifting passenger baggage to bag belt for delivery to ramp.

Baggage Service

Assists passengers in locating lost baggage or handling damage that may occur. Includes some clerical duties related to the reporting of baggage disposition and repair. Ramp and operations involve the supervision of loading and unloading baggage and cargo from aircraft cargo compartments, and supervision that all of Delta's safety & security procedures are followed. Must be able to work under pressure with a focus on meeting time constraints.

Must be able to work with all levels of management. Practice safety conscious behaviors in all operational processes and procedures. Resolves issues for such customers regarding service failures or other complaints. Makes sound decisions with positive results. Demonstrates high level of customer focus, finding win-win solutions for these target customers and Delta. Think you have what it takes to help us change how passengers feel about flying these days?

If you are team-oriented, are willing to work diligently in a dynamic work environment, and positively adapt to changes and quickly find resolutions to problems by understanding our customers' needs and maintaining professionalism and composure, then we would love to welcome you to the Delta team, and let's not forget about our "uplifting" flight privileges! What you need to succeed (minimum qualifications)

• Minimum of 2 years of experience working for an airline
• High School Diploma, GED, or equivalent education
• Embraces diverse people, perspectives, and working styles
• Consistently prioritizes the safety and security of self and others
• Must be at least 18 years of age
• Excellent verbal and written communication skills, with strong listening and presentation abilities
• Ability to build strong relationships, establish trust and credibility through a consultative approach, and maintain effective sales follow-up without being overly aggressive
• Self-starter who can thrive in a team-oriented culture and effectively manage multiple priorities
• Solid technical and functional knowledge, including ticketing, reissues, and re-accommodations
• Strong customer service skills with a commitment to delivering a positive customer experience
• Ability to learn quickly and think effectively in dynamic situations
• Ability to perform well in high-pressure and stressful environments
• Strong analytical and problem-solving skills with sound judgment
• Ability to lift baggage and stand for extended periods
• Ability to work effectively with all levels of the organization and across multiple divisions
• High level of flexibility with willingness to work rotating shifts, weekends, and holidays
• Ability to work both indoors and outdoors in varying weather conditions
• Must be legally authorized to work in Belize at the time of application
• Must comply with all applicable Belize labor and aviation regulations
• Must adhere to Delta's safety and security standards and policies What will give you a competitive edge (preferred qualifications)
• General airport operations experience.
• Knowledge of relevant airport technology.
• Fluent in Spanish. Benefits and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here