Account Services Management Consultant

Job description

Account Services Management Consultant As an Account Services Management Consultant, you are a key member of the Dell Services Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.

Responsibilities

You will:

• Operate within the most complex services delivery processes spanning multiple service areas
• Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance
• Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability
• Build and foster a broad network across the customer and business
• Provide monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements

Qualifications

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements +8 years in service operations or account services; strong ITIL foundation. Demonstrated ability to synthesize data and recommend improvements. Strong communication skills (written, verbal and listening) Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment Excellent customer communication and stakeholder management.

Proficiency with service management tools and dashboards. Fluent in Portuguese, English and Spanish Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .