Specialist, Customer Services

Job description

Customer Service Specialist Customer Site Operations Support (CSOS) provides operational and project-based support for IT order management and activities at customer sites. This role supports end-user requests throughout the entire device lifecycle, including provisioning, reassignment, asset disposal, relocations, and configuration changes. What You’ll Achieve As a Specialist, you’ll perform front-line customer service duties, including receiving and logging cases, initial triage, and related documentation.

You’ll validate information and provide accurate responses via email and phone calls. Your attention to detail and diligence will help improve resolution times and customer satisfaction. Join us to do the best work of your career and make a significant social impact as a Specialist on our Customer Service team.

Responsibilities

Prioritize and manage multiple customer requests in a dynamic, fast-paced environment. Proactively communicate progress and provide timely updates on the status of requests to customers. Validate and verify client requirements to ensure their accuracy and completeness. Escalate complex or unresolved issues in accordance with established procedures. Collaborate with internal teams to deliver comprehensive solutions that meet client needs from start to finish.

Qualifications

Take the first step toward your dream career Every member of the Dell Technologies team brings something unique to the table.

Essential Requirements

More than 2 years of relevant experience. Knowledge of documentation standards and data integrity. Experience with PC hardware (laptops, desktops, and peripherals); experience with Dell equipment is preferred. Basic knowledge of web-based tools and software. Advanced English. Desirable Requirements A bachelor’s degree (in Business Administration, Operations, Information Technology, or related fields) is preferred. Education, courses, or certifications in customer service operations.