Expert, Quality

Job description

Responsibilities

Improve hiring quality by monitoring recruitment funnels, evaluating candidate quality, and identifying gaps in sourcing and screening processes. Own and manage rider quality performance by ensuring high standards in hiring, onboarding, and operational readiness. Drive lead conversion performance by optimizing follow-ups, recruiter coordination, and applicant engagement throughout the hiring journey. Monitor and improve new rider retention by analyzing early lifecycle performance, onboarding effectiveness, and operational engagement.

Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget. Develop and maintain KPI dashboards and operational reports related to hiring quality, retention, conversion rates, productivity, and rider performance. Analyze operational and recruitment data to identify trends, inefficiencies, and improvement opportunities. Collaborate closely with recruitment, operations, and hub teams to improve rider quality.

Ensure process compliance and maintain data accuracy across recruitment and operational systems. Support process improvement initiatives focused on operational efficiency, hiring effectiveness, and rider experience. Coordinate with stakeholders to ensure smooth execution of hiring campaigns, onboarding activities, and retention initiatives.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field. 2+ years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management. Experience in logistics, mobility, delivery, or gig-economy operations is preferred.