Account Manager Retail Portugal

Job description

Glovo is looking for a talented and ambitious Strategy & Account Manager for its fastest growing vertical - Retail. Do you want to make an impact and contribute to disrupting the instant delivery market? THE JOURNEY Accountable for enhancing operational performance metrics (such as orders, users and revenue) and streamlining operations for a designated group of Top Partners in Retail. Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.

Play a pivotal role in shaping their delivery operations and offer strategic counsel leveraging industry insight, thorough data analysis, and specialized knowledge.

• Build and maintain relationships with Glovo’s Top
• Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews) Get feedback from our partners and translate it into product, marketing and operations improvement
• Serve as a representative of Glovo's mission, brand values, and product offerings.

Qualifications

WHAT YOU WILL BRING

TO THE RIDE 1-2 years proven experience in high-performance analytical roles such as - consulting, startups or business operations. Proficient in data analysis, particularly with GSheets, capable of extracting insights and providing actionable recommendations to partners. Passionate about delivering exceptional customer experiences, proactive in identifying opportunities, and dedicated to nurturing positive, enduring relationships with our partners.

Excellent communication and interpersonal abilities, adept at articulating recommendations persuasively and influencing stakeholders effectively. Skilled in strategizing, executing initiatives, and proficient at working autonomously to see projects through from inception to completion. Meticulous attention to detail, aiming to become a trusted ally for merchants utilizing the Glovo app. Willingness to dive deep into complex issues and persevere through challenges.

Experience in managing processes at scale and adept at project management. Proficiency in English and native fluency in Portuguese. An empathetic, inclusive and curious attitude