Manager, System Engineering - (Enterprise Infrastructure)

Job description

We are on the lookout for a System Engineering Manager (M1) to lead our combined Server/Cloud Infrastructure and Network Infrastructure teams within ETS / Enterprise Infrastructure, on our journey to always deliver amazing experiences. In this role you will manage two squads — a Server/Cloud team (on-prem and cloud workloads for internal users) and a Network team (office infrastructure) — as the technical owner and people leader for both: People & Team Health: Own hiring, onboarding, 1:1s, feedback, and growth plans across both squads; build an inclusive environment and address performance issues directly.

Business Partnership

Translate stakeholder needs (IT, Security, Workplace Experience) into roadmaps for both teams, and prioritize work by business impact.

Delivery

Maintain visibility into both squads' work, resolve cross-team dependencies, manage stakeholders, and track delivery/reliability metrics Technical Strategy & Operations: Guide architecture and operational excellence across both on-prem/cloud and network infrastructure (Wi-Fi, SD-WAN, multi-vendor hardware); own end-to-end Change Management within a structured framework, ensure incident response, and SLA-bound vulnerability remediation for both domains.

Citizenship

Share learnings across teams and foster collaboration between Server/Cloud, Network, and other domain teams.

AI Adoption

Drive AI as the default method for config generation, automation, and troubleshooting across both squads; ensure safe, policy-compliant use of approved tools (especially with sensitive topology, credentials, and cloud configs); coach engineers to use AI critically, track adoption and address resistance, and tie AI-enabled gains to delivery metrics and cost.

Qualifications

Experience

6+ years in infrastructure, systems, or network engineering, including at least 1–3 years in a people management or technical leadership role; prior experience managing or closely collaborating across both server/cloud and network functions is a plus.

Technical Breadth

Working knowledge across on-prem and cloud server infrastructure (compute, storage, virtualization, major cloud providers) and enterprise networking (switching, routing, wireless, SD-WAN, firewalls).

Multi-Vendor Exposure

Comfortable overseeing diverse hardware and platform environments (e.g., Palo Alto, Fortinet, Extreme Networks, Arista, Aruba, major cloud platforms) without needing to be the hands-on expert in every one.

Change Governance

Experienced working within structured Change Control environments, reviewing technical plans, impact assessments, and rollback procedures.

Security & Compliance

Understanding of security fundamentals across infrastructure and network layers, including vulnerability management and SLA-driven remediation.

People Leadership

Track record of running effective 1:1s, performance reviews, and hiring processes; experience building team structure and growth plans.

Certifications (nice to have)

CCNP, PCNSE, cloud platform certifications (AWS/Azure/GCP), or equivalent.