Delivery Support - instashop

Job description

About the Role As a Delivery Support, you will be responsible for supervising and coordinating delivery operations to ensure timely and efficient service. This role involves managing a team of drivers, overseeing daily delivery activities, and implementing strategies to enhance customer satisfaction and operational efficiency. Day-to-Day Responsibilities Supervising and coordinating daily delivery operations, assigning tasks and routes to drivers

Conducting rider interviews and managing the onboarding process to ensure new hires are well-prepared Conducting on-ground training to all new hires to ensure they are aligned with InstaShop's standards Monitoring delivery performance, addressing delays, and resolving on-ground issues to ensure timely service Providing support and guidance to drivers, ensuring compliance with safety protocols and company policies

Conducting regular performance evaluations and training sessions to enhance team skills and efficiency Communicating with customers and addressing any delivery-related concerns or feedback Maintaining accurate records of deliveries, incidents, and vehicle usage Ensuring asset delivery is in a timely fashion to 3PL vendors and their riders

Qualifications

Key Qualifications

• Bachelor's degree in Logistics, Business, or a related field Minimum
• 2+ years of experience in delivery operations or team supervision
• Strong understanding of route planning, delivery processes, and safety regulations
• Proficiency in using delivery management software and GPS tracking systems