Head, Vendor Health and Engagement

Job description

We’re looking for a strategic leader to join us as Head of Vendor Strategy, owning the design and deployment of high-impact initiatives that drive success for our most important partners. This role is ideal for someone who thrives on solving complex, cross-functional problems and is passionate about turning insight into scalable action across a global footprint. As the Head of Vendor Strategy, you’ll architect how we (in Pandora) think and work with our vendors to ensure they achieve successful and healthy presence on the platform all across their lifecycle.

You and your team will design everything from the incubation, performance monitoring, and re-engagement and revival. Your work will define what “success” looks like for new vendors, prevent attrition among high-potential partners, and shape how we scale this across 17 markets. You will collaborate closely with country Managing Directors, Commercial Directors, MDs, and central functions (Product, CRM, Operations), while reporting directly to the Senior Director of Partner Growth.

This is a high-visibility, high-impact role with frequent interaction with senior leadership, including our VP of Commercial and executive leadership across Delivery Hero. You will also lead a team of 4 direct reports, fostering a high-performance culture focused on ownership, accountability, and strategic execution.

What You’ll Drive Strategic Incubation Design

Define and lead the global incubation framework for top vendors, ensuring a seamless onboarding and ramp-up experience that maximizes performance in the first 30–60 days.

Vendor Lifecycle Health

Own the design and evolution of vendor lifecycle strategies, including early performance diagnostics, churn prevention, and success criteria for long-term engagement.

Performance Intelligence & Metrics

Develop predictive health monitoring systems, dashboards, and processes that enable local teams to intervene before issues escalate.

Cross-Functional Enablement

Collaborate with internal teams (e.g., Account Management, CRM, Content, Product) to implement playbooks, AI tooling, and scalable interventions across 17 markets.

Recovery and Reinvention

Lead the strategy for reactivating underperforming vendors through data-driven interventions and partnerships with local market teams.

Qualifications

7–10 years of total professional experience, with 2–5 years in top-tier strategy consulting

• Proven experience in solving complex strategic problems and designing scalable operational frameworks
• Strong problem-solving skills, with the ability to structure ambiguity and generate insights that drive decision-making Experience leading small teams or workstreams, preferably in high-performance, high-intensity environments
• Strong implementation ownership — demonstrated ability to move from insight to action in cross-functional settings Exceptional communication skills - confident presenting to senior stakeholders Comfort with ambiguity, fast decision-making, and driving results across diverse, international markets