Specialist, O2C Service Delivery

Job description

We are seeking a O2C Specialist to manage our end-to-end billing, payment processing, and month-end reconciliation cycles. This role oversees complex cross-system reconciliations (SAP, Salesforce, Looker), manages vendor/client payout cycles, and leads month-end closing activities to ensure financial accuracy across all operational revenue streams.

Key Responsibilities

Billing Operations & Master Data Verification Perform pre-billing checks, verifying billable/child accounts, chain vendor linkage, and bank details across Salesforce and SAP. Reconcile backend orders against sales orders and cross-check commission discrepancies between SF and SAP. Execute and monitor billing and invoicing document runs. Manage non-commission revenue (NCR) automation processes, including setup fees, premium placements, ad credits, listing fees, and penalties.

Post-Invoicing & Payout Management Perform post-invoice checking across GL and FICA postings for complex scenarios. Export and publish generated invoices to partner portals and ensure accurate correspondent printing. Run SAP payment cycles, generate AP/vendor payment lists, and prepare AP aging reports. Reconcile payment amounts between Looker and SAP invoice apps; process payment adjustments. Banking & Exception Handling Process bank transaction and rejection reports; update master payment files and payment reference docs.

Execute payment reversals in SAP/FICA and apply/remove holds in Salesforce for failed payments. Maintain and update block payout lists and send payment advices to vendors. Month-End Closing (MEC) & Reporting Lead month-end close tasks. Prepare billing summaries and ensure all billing during the month is complete. Identify, compile, and escalate billing run anomalies to Commercial teams for resolution.

Key Requirements

Proficiency in spoken and written Mandarin is required to support Mandarin-speaking clients/stakeholders.

Experience

3–5+ years in Order-to-Cash (O2C), Accounts Receivable, or Billing operations.

Systems

Hands-on proficiency in SAP (FICA/GL), Salesforce (SF), and BI reporting tools (Looker / BigQuery). Advanced Excel skills (VLOOKUP, Pivot Tables, data reconciliation) are required.

Technical Skills

Experience managing automated billing runs, cross-system data matching, and vendor payout processes.

Soft Skills

High attention to detail, strong analytical problem-solving skills, and the ability to communicate cross-functionally with Commercial and Finance teams.