Intern Partner Experience Global

Job description

The Partner Experience Comms Intern role is designed for a motivated individual looking to learn and gain hands-on experience in content management and communications within a fast-paced global team. This internship focuses on supporting the team in managing partner-facing content, assisting with localization workflows, and contributing to the overall efficiency of our communications platforms. Working under close guidance, the intern will develop a foundational understanding of CMS practices and internal stakeholder coordination while providing valuable support to team operations.

Key Responsibilities

Content Support: Assist with uploading and formatting partner-facing content across the Knowledge Center and Partner Web; support the team in ensuring formatting consistency following established guidelines.

Translation Coordination

Coordinate content translation and localization requests with relevant market teams; track submission and publication timelines.

Request Tracking

Manage the intake of content requests from global stakeholders via Jira. Maintain content mapping sheets, update ETAs, and ensure the timely delivery of routine content updates to prevent bottlenecks.

Reporting Support

Contribute to routine data extractions from the KC plugin and assist the team in compiling usage reports.

Process Documentation

Contribute to the maintenance of internal process documentation and observe how CMS guidelines are updated as workflows evolve.

Quality Control

Review published content for formatting consistency, accuracy, and alignment with Glovo brand and tone of voice guidelines.

Qualifications

0-2 years of experience in content management, digital communications, copywriting, or a related field. Familiarity with content management systems or knowledge base platforms is a plus. Strong attention to detail and commitment to content accuracy. Organized and capable of managing multiple content requests simultaneously. Excellent written communication skills in English; multilingual capabilities are highly valued. Comfortable working in a fast-paced, global environment with multiple market teams.

Degree in Communications, Journalism, Languages, Marketing, or a related field, or equivalent practical experience.