Associate, Specialist, Account Services, Consumer Banking Operations, T&O

Job description

• Bank Account Opening, including Branch and Digital Channel, in accordance with the Group Policy, Regulatory Reporting such as FATCA/CRS and local regulatory requirements.
• Perform Bank Account Service process, including DDA Setting, Pre-Designated Account Setting, Balance Account Certification, statement process, and data maintenance
• Maintain proper management oversight to ensure all requests & operational tasks are processed within specified service standard, timely and accurately.
• Identify operational risks and implement measures to address/mitigate the risk
• Lead and inspire the team to proactively challenge existing paradigms and effectively implement transformative changes, fostering engagement in continuous process improvement through innovative digitization and automation initiatives.
• Collaborate with stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solutions, leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictions in realizing STP strategy
• Provide insights through data visualization to deliver productivity, identify root cause of a situation and provide actionable insights
• Provide User Requirements & perform UAT/LV and sign-off on initiatives/production fixes
• Ensure timely updates of SOPs/process maps & prompt communication to team
• Support team manager on project/initiatives, engage & coach team on process improvements to manage & drive team’s performance & achieve team objectives -en Location: Dehui 9F Job: Operations Schedule: Regular Employee Status: Full time