Officer, Specialist, Contact Centre, Technology & Operations

Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
• Understand customers’ needs and provide appropriate solution
• Provide advisory service / insight to cope with customer needs
• Solicit customers’ feedback and identify problem trends for improvement actions
• Record, track and coordinate the resolution of all customer queries/feedbacks
• Handle ad-hoc projects or customer issues analysis

Requirements

• Degree or diploma holder
• Experience in serving Trade/Cash/Corporate Banking customer preferable
• Good telephone manner with attentive listening, good communication skills

Good communication skill

• spoken and written English and Chinese
• Proficient in Microsoft Office applications
• Knowledge in Finacle system will be a plus

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. -en Location: One Island East Job: Customer Service Schedule: Regular Employee Status: Full time