SVP/VP, Business Director of Financial Planning & Advisory, Consumer Banking Group

Job description

Business Function As the leading bank in Asia, DBS Consumer Banking Group (CBG) is in a unique position to help our customers realise their dreams and ambitions. We maintain a full spectrum of financial products and services—including deposits, investments, insurance, mortgages, and credit facilities—tailored to support our customers at every life stage. The Retail Platform Business Director plays a pivotal role in driving our retail strategy, ensuring operational excellence, and leading high-performing teams to deliver market-leading financial solutions.

Responsibilities

Strategic Leadership: Develop and execute the business strategy for the retail platform, aligning goals with CBG’s overall mission to enhance market share, revenue, and customer engagement.

Team Management & Coaching

Provide strategic direction, mentorship, and coaching to a team of Team Heads. Foster a culture of excellence, high performance, and continuous development across the entire business unit.

Business Performance & P&L Accountability

Serve as the overall accountable leader for the unit’s P&L, budget management, and business quality. Monitor key performance indicators (KPIs) to ensure targets are met sustainably.

Operational Excellence & Governance

Ensure all business activities adhere strictly to internal policies, regulatory requirements, the Financial Advisers Act, and Fair Dealing principles. Maintain high standards of operational, compliance, and risk management.

Customer Centricity

Drive a needs-based, customer-centric approach to financial planning. Champion innovation and service quality to maximize customer satisfaction and loyalty.

Stakeholder Management

Collaborate effectively with senior stakeholders across internal product, digital, and support units to optimize resource allocation, drive marketing strategies, and improve overall business effectiveness.

Data-Driven Strategy

Leverage advanced AI capabilities and data analytics to uncover deep customer insights, make informed strategic decision-making, and scale hyper-personalized engagement across the retail platform.

Requirements

Experience: A good degree with at least 10+ years of experience in the financial services industry, with a substantial track record in managing large-scale, complex financial advisory businesses.

Leadership

Demonstrated leadership capabilities in managing managers (managing-the-managers) and developing high-performing, large-scale relationship management organizations.

Financial Acumen

Deep expertise in P&L management, business costing, and the development/execution of multi-channel business marketing strategies.

Industry Knowledge

Comprehensive understanding of wealth management, financial planning products, and banking operations.

Regulatory Knowledge

Strong appreciation of the regulatory landscape (e.g., FA Act, MAS guidelines). Relevant professional qualifications (e.g., CMFAS modules, CFP, CFA, or similar) are highly preferred.

Interpersonal Skills

Exceptional communication, interpersonal, and stakeholder management skills; ability to navigate complex organizational structures and influence at senior levels. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

CBG SG Distribution Management Job: Relationship Management Schedule: Regular Employee Status: Full time