Associate, Transformation Specialist & Operational Excellence

Job description

Key Responsibilities

1. Innovation & AI Enablement Support the exploration, monitoring the development, testing, deployment, and monitoring of AI-powered operational tools (e.g., document extraction, intent identification, and process automations). Collaborate with technology and operations teams to ensure AI solutions are integrated seamlessly into existing operational workflows. Monitor the efficacy of automated tools and refine logic/parameters to improve accuracy and throughput. 2.

Operational Transformation & Innovation Support the exploration and identification of new initiatives aimed at optimizing operational workflows, specifically focusing on increasing Straight-Through Processing (STP) rates. Identify opportunities to eliminate manual touchpoints through digital adoption and process re-engineering. Conduct feasibility studies for emerging digital solutions, balancing operational risk with the potential for increased efficiency and cost reduction.

Collaborate with cross-functional "squads" to design and prototype scalable, empathy-driven solutions that transition operations from traditional manual processing to digital-first models.

Required Qualifications

Education: Degree in Business, Finance, Engineering, Data Science, or a related field.

Experience

2–4 years of experience in Banking Operations, Strategy, or Transformation roles.

Technical Skills

Prior experience with Generative AI tools or Intelligent Automation (e.g. RPA/OCR) is a distinct advantage Strong analytical mindset with the ability to distill complex problems into structured solutions. Excellent stakeholder management and communication skills. Proactive, adaptable, and comfortable working in a fast-paced transformation environment.

Location

Jakarta Head Office Job: COO Office/Business Mgt & Support Schedule: Regular Employee Status: Full time