Associate/SA, Business Analyst Project Management, Regional Consumer Banking Wealth Management Ops, Group COO

Job description

Key Accountabilities

System & Process Delivery: Work closely with Business Units and IT partners on business requirement gathering, solution/functional reviews, and end-to-end delivery and testing.

Digital Transformation

Implement and support digital customer journeys to improve customer and employee experience.

Process Re-engineering

Collaborate with regional, country, and functional teams to design, re-engineer, and implement optimized operational solutions.

Operational Excellence

Ensure smooth operational rollout of new solutions and provide robust post-production support, tracking issues to closure Key Responsibilities : Process Analysis: Re-engineer end-to-end processes and review operations solutions to identify efficiency gains.

Automation

Lead and implement the automation agenda to transform consumer banking operations.

Requirements

Management: Conduct requirement gathering workshops; review and document requirement artifacts, functional specifications, and process definition documents.

Testing Coordination

Coordinate and ensure UAT test plans and test cases are executed strictly within the project schedule.

Issue Management

Provide post-production support, review production issues, and track them through to final closure.

Stakeholder Coordination

Maintain strong alignment with regional and country teams to ensure timely project delivery.

Requirements

Min Bachelor’s Degree or Diploma holder with 3-4 years of experience in business process improvement initiatives. Strong project life cycle experience in the Financial Services Industry is preferred, specifically in Consumer Banking Operations – Secured Lending & Payments Product Knowledge Bonus Skills: Prior experience with Functional Specification Documents (FSD), JIRA, and GenAI applications is considered a strong plus.

Core Competencies:§ Communication: Excellent oral and written communication skills with strong teamwork andinter-relationship capabilities.

Domain Knowledge

Sound knowledge of banking processes and technology.

Personal Attributes

Adaptable, disciplined, focused, organized, and systematic.

Technical Skills

Proven analytical skills and proficiency in MS Office (Word, Project, Excel, and PowerPoint).

Location

DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time