Assistant Vice President, Operational Risk & Control – CBWMO

Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Overview

We are looking for a proactive and experienced operational risk professional to join the Consumer Banking Wealth Management Operations (CBWMO) Risk and Control team. In this AVP role, you will be instrumental in fostering a strong risk culture, ensuring robust control frameworks are maintained, and proactively identifying, assessing, and mitigating operational risks within our high-volume consumer banking and wealth management operations.

Key Responsibilities

Risk Identification & Assessment: Conduct regular Risk and Control Self-Assessments (RCSA) to identify process gaps and emerging operational risks.

Control Framework Enhancement

Challenge the effectiveness of existing controls and drive enhancements in operation teams to prevent operational losses, improve efficiency, and ensure compliance with the bank and regulatory standards.

Incident Management

Lead the investigation of operational incidents, perform root cause analysis (RCA), and implement corrective actions to prevent recurrence.

Stakeholder Management

Partner closely with internal and regional stakeholders to provide expert risk advice and ensure seamless control implementation.

Reporting & Governance

Maintain and report on key risk indicators (KRIs) and quality metrics to senior management, ensuring transparency and proactive management of risk profiles.

Innovation & Digitization

Actively contribute to operational transformation initiatives (including AI and automation projects) by assessing the risks associated with new technologies and ensuring adequate guardrails are embedded.

Culture Building

Champion a "Risk-First" mindset across the team, providing coaching on control awareness and fostering an environment where risk identification and escalation are encouraged.

Key Requirements

Bachelor’s degree in Finance, Business, Risk Management, or a related field. Minimum 5–8 years of experience in operational risk, control functions, audit or back-office operations within the banking sector, preferably in Consumer Banking/ Wealth Management. Strong understanding of operational risk management frameworks, regulatory requirements, and incident management protocols in Hong Kong. Proven ability to analyze complex data, identify root causes, and propose scalable, practical solutions.

Excellent stakeholder management skills, with the ability to influence cross-functional teams and senior management. Highly analytical, proactive, and resilient, with a keen eye for detail and a "do-it-right" approach to process execution.

Location

Two Harbour Square Job: Risk Management Schedule: Regular Employee Status: Full time