ALYST, Specialist, Transaction Process, Customer Service Hub, COO

Job description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control,technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Execute customer service center-related service quality management, including reviewing and releasing bank-related service request forms . Perform real-time sampling, verification, and end-of-day reconciliation to ensure the accuracy of bank-related transactions. Conduct monthly telephone service quality evaluations.

Requirements

Minimum 3 years of experience in a customer service or operations role, preferably in the banking industry. Strong attention to detail and problem-solving skills to ensure the accuracy of bank related transactions. Proficient in using relevant banking systems and software applications.

Certifications

Internal Control, Trust (mandatory). Derivatives license preferred. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Taipei Hub -11F Job: Customer Service Schedule: Regular Employee Status: Full time