Senior Associate,Segment Product Manager,Consumer Banking Group

Job description

Role Overview

The Segment Manager for DBS Treasures plays a pivotal role in driving the growth, profitability, and service excellence of the affluent client segment. This position requires a strategic thinker who is adept at managing complex financial metrics, driving frontline productivity, and implementing data-driven insights to enhance channel efficiency and client experience.

Key Responsibilities

Driving RM Productivity: Lead initiatives to optimize Relationship Manager (RM) performance across key sales and service metrics. Monitor and analyze performance data to identify areas for improvement and implement targeted coaching or process enhancements.

P&L Management

Oversee and manage P&L metrics for the Treasures segment, ensuring business targets are met through effective resource allocation and strategic planning.

Frontline Engagement

Act as a key liaison between management and the frontline team. Proactively engage with RMs and service staff to communicate strategy, address operational challenges, and ensure alignment on key performance indicators.

Strategic Segmentation

Manage the end-to-end customer segmentation process, including the strategic execution of upgrades and downgrades to ensure the client base is appropriately serviced and aligned with segment value propositions.

Channel Efficiency

Utilize data analytics to create actionable insights that drive overall channel efficiency. Develop and execute strategies to streamline operations and enhance the delivery of the Treasures service model.

Requirements

Domain Expertise: Deep understanding of the affluent banking segment, including client needs, investment products, and service expectations.

Analytical Rigor

Proven ability to analyze complex financial data, generate actionable insights, and translate them into strategic business decisions.

Stakeholder Management

Excellent communication and interpersonal skills, with a track record of effectively influencing and collaborating with frontline teams and senior leadership.

Operational Excellence

Strong project management skills, with the ability to manage multiple priorities in a fast-paced, formal banking environment.

Education

A degree in Finance, Business, Economics, or a related field. Professional certifications (e.g., CFA, CFP) are highly advantageous.

Location

Mumbai Job: Product Management Schedule: Regular Employee Status: Full time