Senior Officer, Branch Operations and Service Head, Consumer Banking Group

Job description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Lead and oversee daily branch operations to ensure seamless, efficient, and compliant service delivery. Drive service excellence and customer satisfaction metrics, ensuring a high standard of customer experience. Ensure strict adherence to regulatory guidelines, internal audit standards, and risk management policies. Manage operational risk, conduct regular control self-assessments, and resolve audit findings promptly. Lead, mentor, and develop the branch service team to foster a high-performance culture and support career progression.

Collaborate with internal stakeholders to optimize branch processes and promote digital banking adoption. Manage and resolve complex customer feedback and escalations in a professional manner.

Requirements

Significant experience in branch operations and customer service management within consumer banking. Deep understanding of retail banking products, operational risk, and regulatory compliance frameworks. Proven leadership and people management capabilities, with a track record of building cohesive teams. Strong problem-solving, decision-making, and interpersonal communication skills. Ability to adapt to a dynamic environment and drive digital transformation initiatives within the branch.

Bachelor's degree in Business, Finance, or a related discipline, or equivalent professional experience. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Guntur Job: Operations Schedule: Regular Employee Status: Full time