Senior Associate, L2 Production Support Engineer, Wealth Management Technology, Group Technology

Job description

Responsibilities

Provide L2 production support for Wealth applications, ensuring high availability, stability, and minimal downtime. Monitor system health, performance, and capacity using enterprise monitoring tools, proactively identifying and resolving potential issues. Lead incident management processes, performing rapid root cause analysis (RCA) and implementing permanent fixes to prevent recurrence. Automate repetitive operational tasks and reduce toil using scripting and automation frameworks.

Collaborate with development and infrastructure teams to deploy updates, patches, and new releases safely into production environments. Maintain and update technical documentation, runbooks, and standard operating procedures. Participate in disaster recovery (DR) drills and business continuity planning (BCP) activities.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related technical field. Proven experience in L2 production support, specifically supporting Banca and Trading applications within a financial services environment. Strong hands-on experience with operating systems (Linux/Unix, Windows) and database technologies (SQL, Oracle, or NoSQL). Proficiency in scripting (such as Python, Bash, or PowerShell) for automation and monitoring.

Familiarity with monitoring and observability tools (such as Geneos, Splunk, Grafana, or AppDynamics). Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, or Google Cloud). Strong analytical, troubleshooting, and problem-solving skills under high-pressure production environments. Availability to support rotational on-call schedules as required.

Location

DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time