Engine Field Service Engine Workshop Technician

Job description

We are looking for a talented Engine Field Service Technician / Engine Workshop Technician to join our team specializing in Service for our Service Operations Department in Ghana. In this role, you will make an impact in the following ways:

• Deliver reliable, high‑quality diagnosis, repair, overhaul, and rebuilds on complex engine products at customer sites, ensuring minimal downtime and maximum equipment availability.
• Act as the primary technical specialist and trusted customer contact, providing expert support on complex field issues and reinforcing confidence in the company’s service capability.
• Build and maintain strong, productive customer relationships by responding promptly to service needs and consistently delivering efficient, customer‑focused solutions.
• Apply specialized tools, documented procedures, and company policies to safely and accurately execute complex repairs and preventative maintenance to defined standards.
• Identify, escalate, and collaborate on unresolved technical issues with product specialists or supervisors to ensure effective resolution and continuous improvement.
• Coach, guide, and support technicians and apprentices through knowledge transfer, work direction, and review of repair plans, strengthening overall team capability.
• Ensure accurate and timely completion of all service documentation, including service worksheets, timesheets, warranty claims, and quality records.
• Actively identify additional service and sales opportunities while maintaining strict adherence to Health, Safety, and Environmental policies and ensuring service vehicle and tools are kept to a high standard. To be successful in this role you will need the following:
• Strong diagnostic capability, including the ability to translate customer complaints into structured troubleshooting plans, use guided workflows and specialized mechanical/electronic tools, validate repairs, and accurately document outcomes in business systems.
• Proficient use of electronic service tools and software, with the ability to select the correct tool set, interpret results, and determine effective next steps for timely service resolution.
• In‑depth understanding of engine systems and their interactions, enabling accurate analysis and repair of complex electrical and mechanical systems using service publications, measurements, and OEM documentation.
• Disciplined execution of quality repairs, maintenance, documentation, and technical escalation processes, ensuring work is completed safely, efficiently, within standard repair times, and with complete, traceable service records.

Education/ Experience

• Apprentice Trained Engine Technician (Preferred).
• Vocational diploma from relevant technical institution.
• Locally valid driving permit.
• Basic level field service work experience.
• Intermediate level knowledge of and/or experience with engine products.
• Customer service experience.
• This position may require licensing for compliance with export controls or sanctions regulations.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Technician

ReqID

2425558

Relocation Package

No 100% On-Site No