Field Service Supervisor

Job description

We are looking for a talented Field Service Supervisor to join our team specializing in Service for our Operations Unit in Maumee, OH. In this role, you will make an impact in the following ways:

• Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.
• Communicate repair plans clearly to Technicians, aligning them with customer quotes.
• Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.
• Support Technicians with first-level assistance and escalate technical issues when necessary.
• Manage service logistics to ensure safety, quality, and efficiency in operations.
• Review and develop quotes for accuracy, keeping customers informed of repair status and changes.
• Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.
• Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively. To be successful in this role you will need the following: +

Financial acumen

Interpreting and applying understanding of key financial indicators to make better business decisions. +

Communicates effectively

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. +

Customer focus

Building strong customer relationships and delivering customer-centric solutions. +

Directs work

Providing direction, delegating, and removing obstacles to get work done. +

Ensures accountability

Holding self and others accountable to meet commitments. +

Manages conflict

Handling conflict situations effectively, with a minimum of noise. +

Diagnostics Application

Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.

Electronic Service Tool Application

• Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

Education, Licenses, Certifications

College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience in a technical field, including team leadership experience, required. As the Field Service Supervisor, circumstances may dictate domestic travel to visit and meet with customers or observe and work with field technicians at the work site.

Compensation

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

2435638

Relocation Package

Yes 100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Visit http://EEOC.gov to know your rights on workplace discrimination.