Service Engineer

Job description

Provide high level technical support to Thailand & SEA customers (as and when required). Installation, Commissioning & Customer Training. To attend customer complaints and solve the problem with customer satisfaction, Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the Machines and Tools. Identify and implement upgradation/ retrofit opportunity. Work on long-term relationships with the customer through annual reliability service contracts.

Generate Target revenue. Collect feedback from customers & share it with the department concerned. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions. Performs other duties as necessary or assign by Immediate Superior. Qualification & Certification (if applicable) Bachelor’s degree in electrical engineering, mechatronics engineering or related field.

Experience

Total experience : 3 to 5 years Experience in working with special purpose/packaging/pharma/industrial machine installation, commissioning and sales support. Ability to read and understand schematics, wiring diagrams, layouts, and other related specifications. Familiar with PLC/Drive systems.

Computer Skills

• Proficient in MS Office Communication & Language Proficiency
• Strong written and verbal communication skills in English
• Ability to communicate articulately and efficiently with others Core Competencies/Skill/Any other attribute relevant to the role Good interpersonal skills Possesses drive and initiative to complete the tasks efficiently.

Able to work both independently and as a team player. Excellent written and oral communication (English & Local Language).