IT - Operation Manager

Job description

Essential Functions

• Lead IT department operational planning and projects and organize and negotiate the allocation of IT resources.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.
• Oversee all reports and documentation related to network and systems operations.
• Develop maintenance schedules for network and systems equipment.
• Conduct system feasibility studies and testing.
• Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision.

Position Qualifications

Education:

• University degree in the field of computer science or information systems or equivalent 12+ years related work experience.

Experience

• Strong technical knowledge of network and PC operating systems.
• Strong technical knowledge of current network hardware, protocols, and standards.
• Extensive application support experience.
• Extensive knowledge of programming languages.
• Proven experience in IT infrastructure planning and development.
• Excellent understanding of the organization’s goals and objectives.
• In-depth knowledge of applicable data privacy practices and laws.
• Strong understanding of human resource management principles, practices, and procedures.
• Strong understanding of project management principles.

General

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Approve purchase of equipment and supplies in order to meet operational requirements of the business.
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
• Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
• Develop requests for proposals.

Administrative & Compliance skills

• Practice asset management for IT hardware, software, and equipment.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Oversee operations-related projects and project portfolio.
• Assist in the provisioning of end-user services, including help desk and technical support services.