Senior Customer Service Representative

Job description

You Will Be Part of Growing Team The Customer Service Representative (CSR) provides exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources. The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to AgCo business success.

The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork. In the event of a service failure, the CSR initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer.

It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.

Your challenge Order Management

Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products.

This requires the ability to multi-task with critical thinking and analyzing skills. Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.

Reporting, Metrics, Audits

supports Sales and overall Business by providing appropriate Customer, Sales; Invoice Accuracy, Customer Complaints, Speed-of-Resolution; regularly obtains customer feedback to continuously improve service delivery.

Location

Bulgaria, Sofia.

Qualifications

To Grow What Matters, You Will Need Business proficiency in English and Bulgarian; any other language will be a plus Experience in inside sales or customer service (internal or external)

PC skills

demonstrated ability to work with MS Office and MS Outlook Strong experience working with SAP Excellent communication and negotiation skills Who Are We Looking For? Curious, bold thinkers who want to grow their careers and be part of a winning team Market shaping individuals who want to transform the agriculture industry to meet the world’s growing need for food diverse, inclusive work environment Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader Growing What Matters Starts With You… What We Can Offer To Help You Grow?

Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time Challenging work assignments that grow your skills, capabilities and experiences Opportunities for international rotations and relocation that will expand your global view and cultural experience Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives.

Joining us is a natural opportunity to strengthen your professional network through valuable relationships. Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary Performance driven culture with a strong focus on speed, efficiency and agility Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance.

Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.