BestDrive Operations Development Supervisor

Job description

BestDrive is seeking an experienced Operations Development Supervisor to support store operations, employee development, and leadership readiness across our growing network. This role is ideal for a hands-on operational leader who thrives in the field, enjoys coaching and developing people, and is passionate about creating high-performing teams and successful store operations. Based on the job responsibilities outlined in the position play a critical role in stabilizing locations, supporting staffing efforts, training employees, and preparing stores for long-term success.

This is not a desk job. You'll spend significant time in stores, partnering with teams, identifying opportunities for improvement, delivering training, supporting new hires, and helping locations navigate leadership transitions. Travel is extensive and may include overnight stays and temporary assignments at stores as business needs require. HOW YOU WILL MAKE AN IMPACT - Store Operations & Leadership Support Provide operational leadership and support to stores experiencing management vacancies.

Assess staffing, training, workflow, equipment, and service readiness needs. Develop and execute store stabilization plans. Help establish accountability, operational consistency, and team effectiveness. Support successful transitions to permanent store leadership. Training & Employee Development Deliver operational training and coaching to Store Managers, Service Leads, Technicians, and other operational employees. Evaluate skill gaps and create development plans.

Train teams on operational processes, inventory controls, workflow management, equipment use, and company systems. Monitor training effectiveness and document employee progress. Partner with Safety and other functional teams to reinforce compliance and operational excellence. Recruiting & Onboarding Support Partner with HR and recruiting teams to support hiring efforts. Participate in candidate interviews and operational assessments.

Coordinate onboarding activities to ensure employees are equipped for success from day one. Help identify and address retention and development opportunities. Operational Improvement Support stores experiencing performance, productivity, or training challenges. Reinforce company operating procedures and best practices. Monitor store readiness, service quality, staffing levels, and training completion. Provide reporting and recommendations to leadership.

Why This Role Matters The Operations Development Supervisor serves as a key resource in building operational consistency across the organization. You'll have the opportunity to impact store performance, develop future leaders, improve employee readiness, and help create exceptional customer experiences throughout the BestDrive network. If you are a hands-on leader who enjoys developing people, solving operational challenges, and driving results in the field, we'd love to hear from you.

Apply today and help shape the future of BestDrive operations.

Qualifications

WHAT YOU BRING TO THE ROLE - 3-5 years of operational or field leadership experience. Experience within commercial tire, automotive service, fleet service, distribution, industrial service, or similar operational environments. Proven success developing, coaching, and training employees. Experience supporting multiple locations preferred. Strong problem-solving, communication, and organizational skills. Ability to influence and develop teams without direct reporting authority.

Strong commitment to safety, accountability, and operational excellence. Valid driver's license and ability to travel extensively.