IT Internship - IT Infrastructure

Job description

Join our IT team and gain hands-on experience supporting and improving IT operations across multiple locations in Asia. This internship provides an opportunity to work with infrastructure technologies, documentation, cybersecurity processes, and stakeholder engagement while contributing to real business initiatives. You will collaborate with location IT representatives, infrastructure teams, and network specialists to assess, document, and improve IT infrastructure environments across remote offices in Korea, Singapore, Taiwan, and Japan.

Your Responsibilities

Conduct assessments and inspections remotely of IT infrastructure environments across locations in Korea, Singapore, Taiwan, and Japan. Document infrastructure configurations, findings, observations, and recommendations using standardized templates and documentation practices. Coordinate discussions with local site representatives and central infrastructure/network teams to understand and document existing network and IT infrastructure architectures.

Identify opportunities to improve infrastructure reliability, standardization, security, and operational efficiency across remote offices. Support the maintenance of infrastructure documentation, inventories, network diagrams, and operational records. Prepare reports and summaries of assessment findings, risks, improvement opportunities, and action items. Work independently to follow up on assigned tasks and coordinate with stakeholders across different countries and functions.

Assist in troubleshooting and resolving IT infrastructure and end-user support issues.

Qualifications

Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Network Engineering, or a related field. Basic understanding of IT infrastructure concepts, including networking, servers, endpoint devices, and IT operations. Strong documentation and organizational skills with attention to detail. Ability to work independently and manage multiple tasks with minimal supervision.

Strong analytical and problem-solving skills. Good verbal and written communication skills in English. Proficiency in Mandarin, Korean, or Japanese would be an added advantage, as the role involves collaborating with stakeholders and IT teams across multiple locations in Asia. Comfortable communicating with stakeholders from different countries, teams, and technical backgrounds. Knowledge of Microsoft 365, networking fundamentals, or cybersecurity concepts is an advantage.

Familiarity with infrastructure documentation, ticketing systems, or IT support processes is beneficial.