Trade Desk Specialist - Johnston, RI

Job description

As a Trade Desk Specialist , at Citizens, you’ll play a critical role in delivering exceptional service and operational excellence within our growing Wealth Management team. This is an operations-focused role that supports inbound inquiries and trade requests from end clients and financial advisor lines. This position is essential to maintaining client experience service levels and ensuring timely, accurate trade execution.

You’ll be at the center of trade execution and account management, ensuring compliance and a seamless experience for our clients. This is an exciting opportunity for a motivated professional who thrives in a fast-paced environment and is passionate about financial markets and client success.

What You’ll Do

Monitor the daily operations of trade execution, settlement, and clearing processes to ensure timely and accurate trade completion. Execute and process trades across multiple products, including mutual funds, UITs, structured products, equities, and fixed income. Ensure accuracy and compliance with regulatory requirements (TRACE, RTRS, CAT).

Discrepancy Resolution

Monitor and resolve trade discrepancies promptly, coordinating with various departments to facilitate smooth trade processing. Monitor manage accounts and provide proactive support to financial advisors. Deliver outstanding customer service and operational support for various service-related requests. Collaborate with Trade Desk leadership and cross-functional teams to resolve issues and improve processes. Participate in ad-hoc projects and initiatives that drive efficiency and innovation.

Continuously learn and develop expertise across all aspects of the trade desk.

Qualifications

Licensing: FINRA Series 7 and 63/66 required.

Experience

3-5 years in Trade Operations or a similar role within the finance industry is preferred Strong communication skills—both verbal and written—with a customer-first mindset. Experience with prime broker/executing broker relationships a plus. Detail-oriented, organized, and able to work with a sense of urgency. Problem-solving skills and enthusiasm for working in a collaborative team environment. Passion for financial markets and investment products.

Hours & Work Schedule Hours per Week

40 (4 days in office; 1 day work from home)

Work Schedule

M-F Overtime Eligible #LI-Citizens6