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Citigroup · Heredia Costa Rica

HR Generalist 2 / Discipline Delivery Associate

Heredia Costa RicaFull-timeHR & Recruiting

Listed on Citigroup’s official careers site. Posted October 15, 2026. Check that it is still open and apply there.

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Job description

The Delivery Partner is an intermediate level position responsible for employee discipline matters and HR support in coordination with Human Resources teams and Control Functions. The overall objective of this role is to manage a range of HR services related to disciplinary actions and accountability framework within Citi, globally.

Responsibilities include:

  • Manage discipline related matters timely and effectively utilizing Citi's case management system in compliance with standards and procedures -Provide guidance to managers on discipline related policies and liaise with HR Generalists, Advisors, other Human Resources teams and business managers to identify issues and recommend timely solutions.
  • Drive consistent application of process controls, ensure quality documentation and adherence to standard operating procedures.
  • Ensure issues are solved with urgency and employment policies, compliance standards are interpreted and applied consistently across global taxonomies and regions.
  • Partner with compliance and surveillance groups to provide HR support as it relates to employee discipline.
  • Use judgement and initiative to address and/or escalate requests in a timely manner.
  • Support process and training documents to reflect enhancements and process changes.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

  • 0-2 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Bilingual English/Spanish required Education

  • Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Disciplinary actions HR Operations experience Stakeholder management.

HR Delivery preffered ------------------------------------------------------ Job Family Group

Human Resources ------------------------------------------------------ Job Family: HR Advisors & Generalist ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.

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