Apps Support Intmd Analyst

Job description

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies.

Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

User & Business Application Support: Provide technical and functional support to Citi application users, ensuring prompt response to queries and alignment with business goals.

Incident & Problem Management

Diagnose and resolve application issues by implementing immediate workarounds and collaborating with technology partners on root-cause remediation.

Stakeholder & Vendor Collaboration

Act as a liaison between business users (including traders), internal technology groups, and external vendors.

Release Coordination & DR Testing

Participate in application releases across testing and production, conduct post-release checkout verifications, and support disaster recovery (DR) testing.

Technical Documentation

Develop and maintain up-to-date technical support runbooks, operational guides, and system documentation.

Application Risk & Vulnerability Analysis

Evaluate applications to proactively identify system risks, vulnerabilities, and security issues.

Subject Matter Expertise & Autonomous Execution

Operate independently with minimal supervision, exercising sound analytical judgment and serving as an SME for team members and stakeholders.

Compliance, Governance & Risk Control

Uphold compliance with applicable laws, regulations, and internal policies, assessing risk transparently to safeguard the firm's assets and reputation.

Qualifications

Experience: 2–5 years of relevant professional experience.

Domain Knowledge

Understanding of, or strong interest in, application support procedures, core concepts, and related technical areas.

Tooling Expertise

Hands-on experience with ticketing systems, event management platforms, and Application Performance Monitoring (APM) tools.

Data & Metrics Visualization

Proficiency in interpreting and building operational dashboards.

Analytical Problem-Solving

Strong analytical capabilities to evaluate complex situations using diverse data sources.

Process Optimization

Experience or interest in driving process improvements and standardizing procedures.

Communication & Collaboration

Excellent verbal/written communication and teamwork skills to effectively share knowledge across technology and business teams.

Workload Management

Proven ability to plan, prioritize, and organize workload independently and effectively.

Education

Bachelor’s/University degree or equivalent experience What we can offer you: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: Employer paid

Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.

We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KK5 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Able to work on 12 hours shifts in equivalent time working model ------------------------------------------------------ Job

Family Group: Technology ------------------------------------------------------ Job Family: Applications Support ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 120 200,00 zł - 190 000,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.