Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President

Job description

Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President Position Information Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM Job Level: C-12 Department: Foundational Services - Production Operations Location: Chennai, India

Position Summary

This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality. The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights.

Key Responsibilities

• Analyze alerts across diverse monitoring sources and identify optimization opportunities
• Contribute to reduction of alert noise through tuning and improvement initiatives
• Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness
• Develop a functional understanding of how different monitoring sources generate and trigger events
• Identify recurring patterns and support data-driven improvements across event streams
• Collaborate with cross-functional teams to enhance monitoring coverage and quality
• Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort

Required Qualifications

8–12 years in monitoring, event management, or production support environments Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe) Functional understanding of how monitoring systems generate alerts (no deep technical expertise required)

• Demonstrated contribution toward alert reduction or monitoring improvement initiatives
• Strong analytical mindset with ability to identify patterns in event data Technology Stack / Exposure Areas (High-Level)

Event Management Platforms

Netcool, BigPanda, Splunk (or similar)

Monitoring Tools

Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM Batch / Workload Monitoring: AutoSys or similar tools Log Analytics / Data Handling: Splunk, ELK, or equivalent Automation / AI (Good to have): Exposure to scripting or AI-assisted optimization approaches ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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