Renewals Specialist

Job description

Meet the Team Cisco is seeking a Renewals Specialist to join our Collaboration Renewals Sales team, supporting the Webex and Collaboration portfolio in Japan. We are a global, high-performing organization focused on protecting and growing recurring revenue while helping customers realize sustained value from their Cisco investments. Our team works across Sales, Customer Success, Partners and specialist functions to identify renewal risk early, strengthen adoption and uncover migration and expansion opportunities.

Our culture is collaborative, inclusive and data-driven. We value accountability, agility and the thoughtful use of technology and AI to improve customer engagement and seller productivity. Your Impact As a Renewals Specialist, you will own a portfolio of renewal opportunities and be accountable for protecting recurring revenue, improving renewal outcomes and delivering a seamless customer experience. You will engage customers well ahead of renewal, identify commercial and adoption risks, reinforce the value of their Cisco investment and uncover relevant migration, upsell and cross-sell opportunities.

Working with Account Managers, Collaboration Specialists, Customer Success Managers, Partners and technical teams, you will develop and execute clear renewal strategies. Success will be measured through renewal performance, forecast accuracy, sustained out-quarter engagement, risk reduction and growth opportunities.

Key Responsibilities

Renewal Ownership: Manage assigned opportunities from early engagement through commercial close, with accountability for renewal rate, recurring revenue retention and customer experience.

Early Engagement

Engage customers and stakeholders multiple quarters ahead of renewal to understand priorities, adoption, competitive threats and commercial requirements.

Renewal Strategy

Develop actionable plans for priority opportunities, covering customer objectives, stakeholders, risks, milestones and next steps.

Risk Management

Identify renewal risks early and coordinate mitigation actions with Sales, Customer Success, Partners and specialist teams.

Value and Adoption

Connect adoption, utilization and business outcomes to renewal conversations and help address barriers to value realization.

Growth and Expansion

Identify appropriate migration, upsell and cross-sell opportunities across Webex Suite, AI-enabled capabilities, Cloud Calling and Cloud Contact Center.

Commercial Execution

Coordinate quoting, pricing, approvals, negotiations and contracting to deliver timely proposals and close opportunities.

Forecast Discipline

Maintain accurate opportunity data, risk assessments, customer interactions, next steps and forecasts in Salesforce.

Cross-Functional Collaboration

Align internal teams and Partners around a common renewal strategy, with clear owners and timelines.

Portfolio Prioritization

Manage a high-volume portfolio by prioritizing opportunities according to value, risk, customer impact and time to renewal.

Data and AI-Enabled Selling

Use customer, adoption and renewal insights, along with approved AI tools, to improve prioritization and seller productivity

Minimum Qualifications

Experience in subscription, SaaS, recurring-revenue or technology renewals. Knowledge of collaboration technologies, including cloud calling, meetings, messaging, contact center or AI-enabled solutions. Experience working with channel partners and customer adoption or lifecycle-management practices. Ability to manage a high-volume portfolio while progressing complex or strategically important opportunities. Strong analytical, organizational and stakeholder-management skills.

Preferred Qualifications

Experience using Salesforce or a comparable CRM to manage opportunities and maintain forecast accuracy. Native or business-level fluency in Japanese and professional proficiency in English. Experience coordinating proposals, quotes, approvals and negotiations and closing renewal or sales opportunities.

Skills and Competencies

Strong commercial ownership and customer-value orientation. Proactive risk identification, escalation and resolution. Effective communication, presentation and negotiation skills. Ability to influence and collaborate across teams without formal authority. Accurate, evidence-based forecasting and strong attention to detail. Ability to balance in-quarter execution with long-term renewal planning. Adaptability, learning agility and a growth mindset.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.