Account Executive - CCaaS

Job description

Meet the Team The Webex Customer Experience Sales Acceleration team is the specialist engine behind Cisco's growth in Contact Centre, AI for CX and CCaaS across Asia Pacific. We are a compact, senior overlay team of domain experts who sit alongside account managers, collaboration specialists, solution architects and channel partners to win the region's most strategic customer engagement opportunities.

Everything we sell converges on one idea

helping organisations transform how they serve their customers as Agentic AI, mobile and digital messaging reshape customer behaviour. The team is hands-on, entrepreneurial and highly collaborative — you will be trusted to run your own market, but never asked to run it alone. If you enjoy operating at the front edge of a fast-moving market with a portfolio customers genuinely want to talk about, you will enjoy working here.

Your Impact As the Customer Engagement (CCaaS) Sales Specialist for Singapore, you will own Cisco's Contact Centre, AI for CX and CCaaS growth in one of Asia Pacific's most competitive and reference-worthy markets. You will lead strategic solution sales cycles end to end, engaging business decision-makers and senior executives to build trust, shape their customer engagement roadmap and capture market share. You will bring deep domain expertise to the wider Cisco and partner sales community, multiplying your impact well beyond the deals you personally lead.

You will translate Cisco's product and solution portfolio into business outcomes, aligning our strategy to each customer's priorities and industry challenges.

Success in this role is measured simply

revenue growth and market share in Singapore. Drive revenue growth and market share for Cisco's Contact Centre, AI for CX and CCaaS portfolio across the Singapore market, through both direct and channel-led motions. Lead strategic solution sales cycles from opportunity creation through business case, commercial construct and close, so that pursuit quality is consistent and forecastable. Engage CX, customer service, digital and IT executives as a trusted advisor, articulating a clear technology vision and value proposition for streamlined customer journeys.

Enable and coach account managers, collaboration specialists and partner sellers on positioning the Webex Customer Experience portfolio, to scale domain expertise across the wider team. Orchestrate technical solution architects, product management and third-party contact centre partners to deliver a technology plan that supports the broader account strategy. Build and maintain an accurate pipeline and forecast, and share competitive and market insight back into the Global Contact Centre Business Unit to sharpen our go-to-market.

Minimum Qualifications

15+ years of technology sales experience, including 10+ years selling Contact Centre, CCaaS, CPaaS or customer experience solutions to enterprise customers. 10+ years of experience carrying and consistently achieving an individual revenue quota for solution or application sales. 5+ years of experience selling through a channel-led go-to-market model, including joint pursuits with channel partners, systems integrators or third-party contact centre solution partners.

Demonstrated working knowledge of Contact Centre, SaaS and cloud architectures and adjacent technologies including campaign management, workforce optimisation, quality management and AI for CX. Proven track record of enterprise sales in Singapore and one or more ASEAN markets, with strong experience developing strategic relationships with senior and executive-level customer stakeholders.

Preferred Qualifications

Experience in an overlay or specialist sales role supporting a broader account team in a matrixed global organisation. Familiarity with the competitive CCaaS and AI for CX landscape, with the ability to differentiate Cisco's value in contested deals. Strong executive presence and consultative interpersonal skills, with the credibility to consult to customer experience executives at board level. Bachelor's degree in business, engineering or a related field, or equivalent practical experience, and a genuine passion for technology that enables frictionless customer experiences.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.

Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.