Manager, GS - Innovation Centre (SBF Office) MY

Job description

Job Description

Scope projects, understand business requirements, write user stories and ability to prototype or build via low code / vibe coding to accelerate full implementation. Build, configure and launch low-code, pro-code, automation and AI-based solutions (e.g. Power Platform, Copilot Studio, workflow automation, Agentic AI). Support internal capability setup initiatives by working closely alongside Innovation Centre leadership – setup, run, and ensure momentum for internal guilds or R&D efforts to promote new capability and toolsets.

You will assist and get exposed to one or more of the following job roles within the functions of Solution & Design, Advisory & Insight, Business Process Reengineering or Program Management Office in Innovation Centre. Analyse business challenges, customer/employee insights, market research, process performance and operational data to identify improvement opportunities and support solution design. Facilitate workshops, process reviews, stakeholder engagement and change activities to support successful implementation and adoption of initiatives.

Assess and propose solution design that aligns with Research & Insights, UX, Architecture, and Tech teams that balance customer experience, business outcomes, and technical feasibility. Track project progress, adoption, benefits and key performance indicators, providing insights and recommendations for continuous improvement. Contribute to innovation, transformation and strategic initiatives by supporting business case sizing, pilots, experiments and cross-functional delivery activities.

Conduct research and benchmarking on industry’s best practices, customer trends, and competitor strategies. Prepare visual dashboards and reports to communicate blueprint progress and alignment to stakeholders.

Coordinate & facilitate workshops and design sessions with: Business stakeholders for input and alignment Experience Design and Solution Architecture teams to ensure they understand expectations and strategic direction for prototypes and technical designs.

Key attributes

Proven ability to take ownership and drive initiatives through to completion with minimal supervision. Proven ability to deliver outcomes , balancing speed, quality, and business value. Proven ability to work beyond defined responsibilities when required to achieve team objectives. Proven ability to solve complex problems through analytical thinking and practical execution. Proven ability to adapt quickly to changing priorities, technologies, and business needs.

Proven ability to learn new technologies and apply them effectively in real-world scenarios.

Experience

1 to 5 years, preferably in tech space, transformation office, or familiar with Microsoft or AWS AI platforms Preferably engineering, AI or data science graduate. Other disciplines are encouraged to apply if you’re keen on new tech and have an apt on self-learning. (think Agentic AI, vibe coding). Design Thinking, Agile, Scrum, Product Management are all added value to the job role. Understanding of AI licensing, subscription models, consumption-based billing, and token economics (to be used for cost forecasting).

Understanding of Microsoft product architecture, Azure AI services, AI observability and monitoring tools, deployment processes, security controls (CMK) and access management are added advantages.