Manager, CSD - CIMB@Work Strategy & Business Development MY

Job description

Job Purpose

To lead and manage the payroll sales team in delivering strategic initiatives that drive client acquisition, cross-selling, and segment growth. This role requires a proactive leader who combines strategic vision with hands-on execution to ensure the team consistently meets and exceeds sales targets. The manager will foster a high-performance culture, guide team development through coaching and training, and implement innovative strategies to optimize productivity.

Key Responsibilities

Leadership & Team Development Lead and inspire the sales team, fostering open communication, collaboration, and a culture of accountability and shared success. Instill a strong hunter mindset within the team, encouraging proactive prospecting and going the extra mile to secure new payroll business opportunities. Build and develop a high-performing team through continuous coaching, mentoring, and identifying training needs for professional growth.

Manage workforce planning by overseeing headcount requirements, ensuring timely recruitment and onboarding, and maintaining optimal team capacity. Sales Performance & Execution Ensure team members consistently meet or exceed sales targets through structured guidance, performance monitoring, and counseling. Monitor and track team performance against sales goals, providing timely feedback and actionable insights. Provide hands-on guidance to team members through joint sales appointments, coaching on effective sales pitching, objection handling, problem-solving, complaint management, cross-selling, and successful deal closure to achieve targets.

Actively contribute to team sales by leveraging personal referrals, networking, and identifying new opportunities to support overall business growth. Collaboration & Strategic Alignment Collaborate with various business units (Corporate, Commercial, SME, Branch) to identify and pursue cross-selling opportunities through structured meetings and engagement initiatives. Act as the key liaison between the team and other business units to ensure smooth communication, share best practices, and maximize acquisition efforts through coordinated strategies.

Work closely with HQ, Regional Directors, branches, and other stakeholders to ensure strategic alignment, resolve challenges, and drive collaborative success.

Key Requirements

Bachelor’s degree in Business, Marketing, Finance, or a related field. Minimum 3–5 years in banking, financial services, or a similar industry; experience in business acquisition and relationship management is preferred. Has ability to lead, coach, and motivate a team to achieve sales targets.