[Chubb Life] Senior Manager, Digital Projects Management

Job description

• Project Delivery & Governance
• Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
• Establish clear scope, timelines, milestones, and KPIs
• Drive SteerCo reporting, risk management, and issue resolution
• Ensure alignment with PMO governance and transformation roadmap

Digital channel development

• manage the development of
• Customer-facing platforms (web/app/self-service portals)
• Partner platforms (API integrations, embedded insurance)
• Ensure seamless omnichannel experience across Agency, Banca, and Partnerships

Data-Driven Performance Management

• Define and track KPIs:
• Digital sales tracking
• Conversion rates
• Customer engagement & retention
• Use analytics to optimize funnel performance and user journeys
• Realized benefit reporting post launch
• Transformation & Other business supports
• Drive initiatives such as: Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations
• Assistance with the digital partner onboarding process
• Other ad-hoc request as assigned by Line Manager to support for business requirements

Qualifications

Qualification

• University degree in Business, IT, Engineering - PMP / Agile certification is a plus Experience: - 5 years in project management / digital / transformation
• Experience in insurance, banking, fintech, or e-commerce
• Proven track record delivering digital platforms or channel transformation Knowledge:
• Strong project management (Agile/Waterfall)
• Understanding of APIs & system integration, Customer journey design, Digital sales funnels
• Excellent stakeholder management & communication

Data-driven and growth mindset Skills

• Good interpersonal skills

Good communication in English Job’s attributes

• Details oriented, ethics, and technology.