Claims Service Manager

Job description

Chubb Global Services delivers Chubb’s products and services to global clients, supporting complex multinational risk management programs through the Chubb Global Network.

Role Overview

The Multinational Claim Services team provides exceptional, customer-focused claims service for multinational casualty clients. We take a solutions-oriented approach to meet the unique needs of our clients.

Key Responsibilities

Serve as the primary point of contact for claims assistance on multinational programs. Develop a deep understanding of each client’s claims servicing needs and deliver tailored solutions. Oversee and conduct local claim service reviews as required. Create and manage customized claims service bulletins for clients. Manage relationships with external vendors supporting Chubb’s casualty business. Build and maintain strong relationships with US Underwriters and key Chubb claim contacts across all regions.

Client facing, point of sale & relationship management. Travel up to 10% domestically and internationally. This role requires a proactive, client-focused leader who can build relationships, and deliver high-quality claims services in a fast-paced, global environment.

Qualifications

Bachelor’s degree in Business Administration, Law, Risk Management or related field. Minimum of 10 years of experience in multinational claim services and/or technical claims handling. Strong understanding of multinational casualty coverage. Excellent organizational skills with the ability to manage multiple priorities. Strong analytical skills, attention to detail, and experience with reconciliation tasks. Proficiency in Microsoft Excel, Word, and Access (intermediate to advanced level).

Outstanding written and verbal communication skills. Effective team player. Comfortable working in a dynamic environment. High commitment to quality and accuracy. Ability to work under pressure and meet established deadlines and standardss