Head of Commercial Insurance

Job description

The Head of Commercial Insurance is the senior Commercial Insurance leader within Chubb for Thailand, with full accountability for the Small Commercial and Middle Market customer segments — companies with revenues from US$1 to US$1 billion. This newly combined role brings together the Small Commercial / Digital Commercial leadership function and the Middle Market Commercial Insurance management role into a single, unified leadership position.

The role is responsible for building and executing the underwriting strategy, driving profitable growth, leading distribution relationships, and transforming the Small Commercial division from a transactional underwriting approach into a portfolio underwriting-led segment. The role holder will lead significant change management as the new combined structure is implemented across Thailand.

Responsibilities

P&L Accountability: The role carries full P&L ownership for the Commercial Insurance portfolio across [Territory], with direct responsibility for premium, profitability, growth, retention, and expense management. Full accountability for premium, profitability, growth, retention, and expense plans and results for the entire Commercial Insurance portfolio. Analyse local market trends and develop strategies and new product development initiatives relevant to the Asia market context.

Escalate material financial risks and anomalies to the Head of P&C and Regional Management as appropriate.

Forecasting & Reporting

Manage and report monthly and quarterly forecasts to the Head of P&C and Asia Regional Management. Escalate potential booking anomalies including reinsurance changes, account lapses, and large mid-term adjustments. Provide timely and accurate performance commentary to support regional governance and decision-making.

Portfolio Management

The role holds direct profit and loss responsibility for both the Small Commercial and Middle Market segments, spanning the full product portfolio. Establish and manage an agile portfolio review process across both segments. Coordination, distribution management, and production responsibility across Property, Casualty, Financial Lines, Cyber, Industry Practices, Marine and Construction. Serve as point of contact for risks which fall outside of field underwriting authority; coordinate with relevant line of business and Industry Practice leaders.

Ensure portfolio quality is maintained through proactive monitoring of concentration, catastrophe exposure, and loss trends.

Undewriting Strategy & Execution

Authority holder across all product lines within the portfolio (P&C underwriting skill set a minimum requirement). Manage execution of new and renewal underwriting strategy for local underwriters and in tandem with remote or shared resources. Monitor wording integrity in line with Product Board guidance. Drive the implementation of the Digital Underwriting Strategy for the Small Commercial segment. Analyse Small Commercial market trends and lead development of new product initiatives to strengthen competitiveness across Thailand.

Underwriting Audit & Quality

Manage the underwriting audit and peer review process, including conducting reviews personally where required. Monitor underwriting quality and maintain Satisfactory audit scores across the portfolio. Maintain underwriting authority violations below the permitted threshold. Ensure consistent application of underwriting guidelines and standards across the team.

Marketing Strategy & Distribution

Manage relationships with distribution partners, brokers, and the agency team. Lead product development and distribution strategy for new and renewal business. Educate broker partners on Chubb appetite across Property, Casualty, Financial Lines, Cyber, Industry Practices, Marine and Construction. Coordinate marketing and production activities for the full Commercial Insurance portfolio.

People Leadership & Development

Full accountability for performance management and compensation for the Commercial Insurance team in Thailand. Lead change management activities arising from the new combined organisational structure, working closely with HR and L&D.

Qualifications

10+ years of underwriting and/or marketing experience across P&C lines; multiline commercial underwriting experience is essential. Demonstrable experience in portfolio management across Property, Casualty, Financial Lines, Cyber, Industry Practices, Marine and/or Construction. Experience of Digital/Small Commercial underwriting approaches and platforms. P&L management experience at a segment or territory level. Experience building, managing, and developing high-performing underwriting teams.

Strong understanding of field distribution (broker, regional, independent agents) in Asia markets.