Head of Business Analyst

Job description

Business Analysis Lead the elicitation, analysis, and documentation of business requirements through stakeholder interviews, workshops, and process walkthroughs across life insurance functions. Produce high-quality BA artifacts including BRDs, FRDs, user stories, process flows, data dictionaries, traceability matrices, and use cases. Conduct gap analysis between current-state and future-state workflows across new business, underwriting, policy administration, renewals, claims, and surrenders.

Translate regulatory and business requirements into functional specifications for technology delivery . Product and Platform Ownership Own and maintain a prioritized backlog aligned to business and technology roadmaps. Define clear user stories with acceptance criteria that engineering teams can execute effectively. Support planning, refinement, review, and delivery governance to ensure timely and high-quality implementation.

Make prioritization decisions balancing business value, risk, scope, and delivery timelines Product Coverage Oversee business analysis for agency, customer, credit life, group life, and ordinary life product platforms. Map end-to-end product journeys and ensure requirements support policy lifecycle activities including illustration, application, underwriting, issuance, servicing, claims, maturity, and surrender. Partner with actuarial, compliance, legal, operations, and distribution teams to ensure product requirements are commercially viable and operationally sound.

Stakeholder and Cross-Functional Collaboration Act as the primary liaison between business SMEs, technology teams, QA, data, compliance, and leadership stakeholders. Manage stakeholder expectations and communicate roadmap updates, risks, and dependencies proactively. Partner with UX/UI teams to define customer and agent experience requirements. Drive UAT planning, scenario design, and business sign-off cycles. Leadership and Governance Mentor and guide junior business analysts, establishing standards for documentation, estimation, and quality.

Support governance, issue resolution, and decision-making across multiple workstreams. Contribute to continuous improvement in business analysis practices, delivery discipline, and operational effectiveness.

Qualifications

Education & Experience

10+ years of experience in life insurance business analysis or related product/platform roles. Strong experience across life insurance products, including group life and credit life. Proven ability to lead end-to-end requirements delivery, process modelling, and UAT. Experience working with senior stakeholders and technology delivery teams in a complex environment. Familiarity with Agile delivery practices and backlog ownership

Technical Competencies

Life insurance product lifecycle: illustration, application, underwriting, policy issuance, servicing, claims, maturity/surrender Product types: Term Life, Whole Life, Endowment, ULIPs, Group Life, Credit Life, Annuities, Riders Actuarial concepts: sum assured, premium calculation, mortality tables, surrender values, bonus declarations Reinsurance structures in life: quota share, YRT, co-insurance Agent/broker distribution models, commission structures, and persistency management Life insurance data concepts: in-force policies, lapse ratios, claims incurred, reserving, embedded value.

JIRA, Confluence, Azure DevOps, or equivalent Agile backlog tools

• Process modelling: BPMN, Visio, Lucidchart, or equivalent
• Ability to interpret SQL queries and insurance data models; writing SQL a strong plus
• Familiarity with API/integration concepts (REST, SOAP) for policy admin system integrations Life insurance core platforms: LifePro, FAST, OIPA, Majesco Life, or equivalent MI/reporting tools: Power BI, Tableau, or equivalent — ability to validate data outputs Behavioral Competencies Exceptional stakeholder management — comfortable presenting to C-suite and regulators
• Strong facilitation skills for requirements workshops, design reviews, and refinement sessions
• Ability to manage ambiguity and make prioritization calls in high-pressure, multi-team programmes Structured written communication: clear BRDs, crisp user stories, executive-ready status updates Coaching and mentoring junior BA team members

Leadership Competencies

• Drives Results: Drives operational performance and accountability for stable, high-performing services and timely issue resolution.

Builds Talent

Coaches and develops team members and strengthen organizational capability and succession readiness.

Collaborates and Influences

Influences senior technical and business stakeholders to drive alignment.

Thinks Strategically

Aligns technology operations priorities and investments with business and technology goals.

Demonstrates Accountability

Owns operational performance, risk, governance, and follow-through on actions.

Champions Improvement

Drives a culture of automation, innovation, and continuous improvement.