Assistant Vice President- Agency Development

Job description

Agency Development Planning and Execution Translate approved agency strategies and business priorities into actionable development plans and initiatives. Lead the execution of assigned agency development programs in accordance with established objectives and timelines. Monitor implementation progress and recommend improvement actions to address identified gaps. Provide updates and recommendations to the Vice President on development initiatives, performance, and operational challenges.

Agent Recruitment, Development and Retention Implement initiatives to support agent recruitment, onboarding, engagement, and retention in line with approved business plans. Coordinate with relevant teams to strengthen agent development and support sustainable agency growth. Monitor recruitment and retention performance and identify opportunities for improvement. Agency Capability and Productivity Enhancement Lead the implementation of initiatives to enhance agent capabilities, sales effectiveness, and productivity.

Coordinate with relevant teams to deliver agent and leadership development programs. Monitor program effectiveness and recommend improvements based on business needs and performance results. Performance Monitoring and Reporting Monitor agency development performance against established KPIs and business targets. Analyze performance trends, identify gaps, and recommend corrective actions. Prepare management reports and provide updates on the progress and effectiveness of agency development initiatives.

Escalate significant performance issues and propose solutions to the Vice President. Team Leadership and Management Lead, manage, and develop team members to achieve departmental objectives and agreed performance targets. Establish team work plans, assign responsibilities, and monitor individual and team performance. Provide coaching and guidance to strengthen team capabilities, accountability, and effectiveness. Manage team resources and priorities within approved budgets and delegated authority.

Stakeholder Collaboration Collaborate with Agency Sales, Training, Operations, Compliance, and other relevant functions to execute agency development initiatives. Coordinate with agency leaders and internal stakeholders to ensure effective implementation of development plans. Identify operational challenges and recommend process improvements. Governance and Compliance Monitor agency development activities for compliance with applicable regulatory requirements, internal policies, and approved procedures.

Identify and escalate potential risks, compliance concerns, and operational issues to the appropriate management level. Support control measures and continuous improvement initiatives within the scope of responsibility.

Key Accountabilities

Effective execution of assigned agency development plans and initiatives. Achievement of agreed agency development KPIs and performance targets. Improvement in agent capabilities, productivity, engagement, and retention through collaboration with relevant teams. Effective team leadership and achievement of team objectives. Timely performance reporting and implementation of improvement actions. Compliance with applicable regulations and internal policies within the scope of responsibility.

Qualifications

Education & Experience

Bachelor’s degree in Business Administration, Marketing, Management, or a related field. A Master’s degree is an advantage Minimum 8–10 years of experience in insurance, agency development, sales management, or a related field. Proven experience in agency development, business planning, performance management, and team leadership. Experience in managing cross-functional projects and driving business improvement initiatives.

Experience in the life insurance industry is preferred.

Technical Competencies

Agency Development: Knowledge of agency development strategies, agent recruitment, capability development, and retention.

Business Planning & Performance Management

Ability to develop action plans, monitor KPIs, analyze performance, and recommend improvement initiatives.

Data Analysis & Reporting

Ability to interpret business data and prepare management reports to support decision-making.

Project Management

Ability to manage development initiatives, coordinate stakeholders, and monitor implementation progress.

Insurance Industry Knowledge

Understanding of life insurance products, agency distribution channels, and relevant regulatory requirements.

Digital & Analytical Skills

Proficiency in Microsoft Office, particularly Excel and PowerPoint, and the ability to use data to support business decisions.

Behavioral Competencies Leadership & People Development

Leads, coaches, and develops team members to achieve performance objectives.

Communication & Collaboration

Communicates effectively and works collaboratively with cross-functional teams and stakeholders.

Results Orientation

Focuses on achieving targets, improving performance, and delivering measurable outcomes.

Problem-Solving & Decision-Making

Analyzes issues, identifies root causes, and recommends practical solutions.

Adaptability & Continuous Improvement

Adapts to changing business needs and drives improvements in processes and work practices.

Integrity & Accountability

Demonstrates professionalism, ethical conduct, ownership, and accountability.