Operation Analyst of Accident and Health Insurance

Job description

• Work with team to handle daily insurance policy administration
• According to product revamping and operation streamlining objectives, by learning and collecting information about current practices, research and develop solutions to system enhancement
• Work with business units like underwriting, claims, product, finance and sales team to create user requirement to achieve business objectives
• Work with IT and operations project team to implement user requirement and establish UAT testing with the objective of standardization, effective execution, and quality improvement
• Prepare reports by collecting, analyzing and summarizing information and feedback from users
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Hong Kong permanent residents or non-permanent residents but must hold a valid work visa (Top Talent Pass Scheme, IANG, Quality Migrants or Dependant, etc.)
• Bachelor degree or above (preferably in insurance, computer science and business analysis fields)
• Proficiency in MS Office
• Excellent analytical skills, strategic thinking, detail and user-friendly oriented, able to contribute optimized and innovative solutions to work process and always puts customer at the center of decision making
• Proactively provides simpler, faster, more connected and agile solutions with stakeholder and relationship management skills
• Ability to work independently and with others
• Fluent in spoken/written Chinese (Cantonese and Mandarin) and excellent command of English