Operation Analyst of Accident and Health Insurance

Job description

• Work with team to handle daily insurance policy administration. Responsible for policy and endorsement issuance for new and renewal business. Handle billing, movement update and premium adjustment issuance
• According to product revamping and operation streamlining objectives, by learning and collecting information about current practices, research and develop solutions to system enhancement
• Consult and work with business units like underwriting, claims, product, finance and sales team to create user requirement to achieve business objectives
• Work with IT and operations project team to implement user requirement and establish UAT testing with the objective of standardization, effective execution, and quality improvement
• Prepare reports by collecting, analyzing and summarizing information and feedback from users
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Bachelor degree or above (preferably in insurance, computer science and business analysis fields) with minimum 5 years’ experience in policy administration and related system enhancement project
• Proficiency in MS Office. Skills in Excel pivot table and PowerPoint presentation is must
• Knowledge in Employee Benefits and health Insurance will be an advantage
• Excellent analytical skills, strategic thinking, detail and user-friendly oriented, able to contribute optimized and innovative solutions to work process and always puts customer at the center of decision making
• Proactively provides simpler, faster, more connected and agile solutions with stakeholder and relationship management skills
• Ability to work independently and with others. Extremely organized with strong time-management skills
• Strong communication, stakeholder management and leadership skills, able to motivate, coach, drive project progress
• Fluent in spoken/written Chinese (Cantonese and Mandarin) and excellent command of English